Need help with Cuelight? You have three paths, depending on what you're running into:
1. Ask Scout in-app
If you're signed in, the fastest help is the assistant icon in the bottom-right of any dashboard page. Scout knows your booking history, can pull up the right offer or show, and can draft emails to agents without you leaving the app. Best for: "where do I do X," "what did we book at Y last time," "draft an outreach to agent Z."
2. Email support
For account issues, billing questions, data problems, or anything Scout can't answer, email support@cuelight.com. Helpful things to include:
- The email address tied to your account.
- What you were trying to do and what happened instead.
- A link or screenshot if the issue is in a specific show / offer / venue so we can jump straight to it.
- The browser + OS if it's a UI bug.
We aim to acknowledge every support email within one business day and resolve non-urgent issues within five. Anything that's blocking your bookings (money stuck somewhere, an offer that won't send, a settlement that won't file), tell us in the subject line and we'll prioritize.
3. Security issues
If you've found a vulnerability or believe an account has been compromised, please use the dedicated channel on the security page rather than the general support address. That routes to the right responder and keeps disclosure orderly.
Status + outages
We don't yet publish a dedicated status page. If Cuelight appears to be down or degraded, email support@cuelight.com with what you're seeing, and we'll respond with the real-time picture and an ETA on the fix.
For sales, partnerships, or other inquiries, see the main site footer.